I reminded her, again, that I left from desk with full expectation for comped on Friday because both the Caesar's reward app and hotel clerk showed I'd be comped. I admitted I didn't really pay attention to the confirmation email, because I just trusted them when they told me ( and the app) that Friday would be comped.

I looked and it showed the charge would be over $600, or I get charged for both nights. She looked the history, and asked me to find the confirmation email, which I did. She got her supervisor, and I explained the whole situation to her. I reminded her that both her and the rewards app showed, on Wednesday when I checked in, that I was to be comped Friday night. The clerk ( same on who two days ago said I'd get Friday comped) looked at the charges and told me I did sign up to pay for both days, that there was no comp. I figured this was a simple system mistake and went to the hotel clerk explaining it showed charge for both nights, when I was told I'd get Friday comped. When I attempted to check out on Saturday via the in-room TV, the total showed a little under $700, a charge for each day. I would not have been willing to pay for two nights and would have left. I want to stress something - at that point my Caesars rewards app showed I could get Friday comped, and the hotel clerk confirmed looking at her system that Friday should be comped. She confirmed that the total for both days would be the price for Thursday nighr( plus tax). So, I said as long as I could stay two more nights for the price of Thursday night, ( since I'd get comped for Friday) I'd agree to stay. She confirmed I would get comped for Friday but explained there was not one available for that night (?Thursday). I went to front desk, said it was interesting that I earned Comp for two nights from now which was a Friday, but not for that night, and asked if I could I instead get comped for Thursday because I planned to stay one more night. I looked at the app and it showed regular rate of $236 for that Thursday night, 19th)but showed I get comp for Friday night( (20th) plus three days the following week). The next morning, I'd spent enough on the 18th to hopefully warrant another comp for another night. However, the night of the 18th was booked at Cherokee due to poker event, but they showed I had a comp on the 18th for Harrah's Valley River casino an hour away, so I confirmed that reservation and stayed there with comp.

I spent 4 days at Harrahs Cherokee resort, and spent enough on tables and slots to be rewarded at least one comp night.

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